"Minimize the problem. The key here is to dramatically downplay the significance of the problem. The team has come to you for help. It’s your job to convince them that it’s not really a problem. It’s really not that bad. That issue won’t slow you down that much. You can work around it. It has always been that way. If you can master this technique you will become the Jar Jar Binks of management effectiveness."
(Oct. 22, 2011, Agile Tools)
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